GENERAL TERMS AND CONDITIONS Little Label Lovers
E-mail: little.label.lovers.bcn@gmail.com
Website: littlelabellovers.com
Definitions
1. Little Label Lovers: Little Label Lovers S.L., established in Barcelona
2. Customer: the party which Little Label Lovers has entered into an agreement with.
3. Parties: Little Label Lovers and customer together.
4. Consumer: a customer who is an individual acting for private purposes.
Applicability
1. These terms and conditions will apply to all quotations, offers, activities, orders, agreements and deliveries of services or products by or on behalf of Little Label Lovers.
2. Parties can only deviate from these conditions if they have explicitly agreed upon in writing.
3. The parties expressly exclude the applicability of supplementary and/or deviating general terms and conditions of the customer or of third parties.
Prices
1. All prices used by Little Label Lovers are in euros, are inclusive of VAT and exclusive of any other costs such as administration costs, levies and travel-, shipping- or transport expenses, unless expressly stated otherwise or agreed otherwise.
2. Little Label Lovers is entitled to adjust all prices for its products or services, shown in its shop, on its website or otherwise, at any time.
3. Increases in the cost prices of products or parts thereof, which Little Label Lovers could not foresee at the time of making an offer or the conclusion of the agreement, may give rise to price increases.
4. The consumer has the right to terminate an agreement as a result of a price increase as referred to in paragraph 3, unless the increase is the result of statutory regulation.
Samples/models
If the customer has received a sample or model of a product, he cannot derive any rights from this other than that it is an indication of the nature of the product, unless the parties have explicitly agreed that the products be supplied conform to the sample or model.
Payments and payment term
Products are immediately paid for in the store and online.
Consequences of late payment
1. If the customer does not pay within the agreed term, Little Label Lovers is entitled to charge an interest of 2% per month for non- commercial transactions from the day the customer is in default, whereby a part of a month is counted for a whole month.
2. When the customer is in default, he is also due to extrajudicial collection costs and may be obliged to pay any compensation to Little Label Lovers .
3. The collection costs are calculated on the basis of the Reimbursement for extrajudicial collection costs.
4. If the customer does not pay on time, Little Label Lovers may suspend its obligations until the customer has met his payment obligation.
5. In the event of liquidation, bankruptcy, attachment or suspension of payment on behalf of the customer, the claims of Little Label Lovers on the customer are immediately due and payable.
6. If the customer refuses to cooperate with the performance of the agreement by Little Label Lovers, he is still obliged to pay the agreed price to Little Label Lovers.
Right of recovery of goods
1. As soon as the customer is in default, Little Label Lovers is entitled to invoke the right of recovery with regard to the unpaid products delivered to the customer.
2. Little Label Lovers invokes the right of recovery by means of a written or electronic announcement.
3. As soon as the customer has been informed of the claimed right of recovery, the customer must immediately return the products concerned to Little Label Lovers, unless the parties agree to make other arrangements about this.
4. The costs for the collection or return of the products are at the expense of the customer.
Right of withdrawal
Provided that:
2. The cooling-off period of 14 days as referred to in paragraph 1 commences:
3. The consumer can notify his right of withdrawal via little.label.lovers.bcn@gmail.com.
4. The consumer is obliged to return the product to Little Label Lovers within 14 days after the notification of his right of withdrawal, after which period his right of withdrawal will lapse.
Suspension of obligations by the customer
The customer waives the right to suspend the fulfillment of any obligation arising from this agreement.
Right of retention
1. Little Label Lovers can appeal to his right of retention of title and in that case retain the products sold by Little Label Lovers to the customer until the customer has paid all outstanding invoices with regard to Little Label Lovers, unless the customer has provided sufficient security for these payments.
2. The right of retention of title also applies on the basis of previous agreements from which the customer still owes payments to Little Label Lovers.
3. Little Label Lovers is never liable for any damage that the customer may suffer as a result of using his right of retention of title.
Settlement
The customer waives his right to settle any debt to Little Label Lovers with any claim on Little Label Lovers .
Retention of title
1. Little Label Lovers remains the owner of all delivered products until the customer has fully complied with all its payment obligations with regard to Little Label Lovers under whatever agreement with Little Label Lovers including of claims regarding the shortcomings in the performance.
2. Until then, Little Label Lovers can invoke its retention of title and take back the goods.
3. Before the property is transferred to the customer, the customer may not pledge, sell, dispose of or otherwise encumber the products.
4. If Little Label Lovers invokes its retention of title, the agreement will be dissolved and Little Label Lovers has the right to claim compensation, lost profits and interest.
Delivery
1. Delivery takes place while stocks last.
2. Delivery takes place at Little Label Lovers unless the parties have agreed upon otherwise.
3. Delivery of products ordered online takes place at the address indicated by the customer.
4. If the agreed price is not paid on time, Little Label Lovers has the right to suspend its obligations until the agreed price is fully paid.
5. In the event of late payment, the customer is automatically in default, and hereby he cannot object to late delivery by Little Label Lovers.
Delivery period
1. Any delivery period specified by Little Label Lovers is indicative and does not give the customer the right to dissolution or compensation if this period is not met with, unless the parties have expressly agreed otherwise in writing.
2. The delivery starts once the customer has fully completed the (electronic) ordering process and received an (electronic) confirmation of his order from Little Label Lovers.
3. Exceeding the specified delivery period does not entitle the customer to compensation or the right to terminate the contract, unless Little Label Lovers cannot deliver within 14 days after the customer has urged him to do so in writing or if the parties have agreed upon otherwise.
Actual delivery
The customer must ensure that the actual delivery of the products ordered by him can take place in time.
Transport costs
Transport costs are paid by the customer, unless the parties have agreed upon otherwise.
Packaging and shipping
1. If the package of a delivered product is opened or damaged, the customer must have a note drawn up by the forwarder or delivery person before receiving the product. In the absence of which Little Label Lovers may not be held liable for any damage.
2. If the customer himself takes care of the transport of a product, he must report any visible damage to products or the packaging prior to the transport to Little Label Lovers, failing which Little Label Lovers cannot be held liable for any damage.
Storage
1. If the customer orders products later than the agreed delivery date, the risk of any quality loss is entirely for the customer.
2. Any extra costs as a result of premature or late purchase of products are entirely at the customer’s expense.
Guarantee
1. The warranty relating to products only applies to defects caused by faulty manufacture, construction or material.
2. The warranty does not apply in the event of normal wear and tear and damage resulting from accidents, changes made to the product, negligence or improper use by the customer, or when the cause of the defect cannot clearly be established.
3. The risk of loss, damage or theft of the products that are the subject of an agreement between the parties, will pass on to the customer when these products are legally and/or factually delivered, at least are in the power of the customer or of a third party who receives the product for the benefit of the customer.
Exchange
1. Exchange is only possible if the following conditions are met:
2. Discounted items, non-shelf articles such as food, custom made items or specially adapted articles for the customer and damaged products cannot be exchanged.
Indemnity
The customer indemnifies Little Label Lovers against all third-party claims that are related to the products and/or services supplied by Little Label Lovers.
Complaints
1. The customer must examine a product or service provided by Little Label Lovers as soon as possible for possible shortcomings.
2. If a delivered product or service does not comply with what the customer could reasonably expect from the agreement, the customer must inform Little Label Lovers of this as soon as possible, but in any case within 1 month after the discovery of the shortcomings.
3. Consumers must inform Little Label Lovers of this within two months after detection of the shortcomings.
4. The customer gives a detailed description as possible of the shortcomings, so that Little Label Lovers is able to respond adequately.
5. The customer must demonstrate that the complaint relates to an agreement between the parties.
6. If a complaint relates to ongoing work, this can in any case not lead to Little Label Lovers being forced to perform other work than has been agreed.
Giving notice
1. The customer must provide any notice of default to Little Label Lovers in writing.
2. It is the responsibility of the customer that a notice of default actually reaches Little Label Lovers (in time).
Joint and several Client liabilities
If Little Label Lovers enters into an agreement with several customers, each of them shall be jointly and severally liable for the full amounts due to Little Label Lovers under that agreement.
Liability of Little Label Lovers
1. Little Label Lovers is only liable for any damage the customer suffers if and insofar as this damage is caused by intent or gross negligence.
2. If Little Label Lovers is liable for any damage, it is only liable for direct damages that results from or is related to the execution of an agreement.
3. Little Label Lovers is never liable for indirect damages, such as consequential loss, lost profit, lost savings or damage to third parties.
4. If Little Label Lovers is liable, its liability is limited to the amount paid by a closed (professional) liability insurance and in the absence of (full) payment by an insurance company of the damages the amount of the liability is limited to the (part of the) invoice to which the liability relates.
5. All images, photos, colors, drawings, descriptions on the website or in a catalog are only indicative and are only approximate and cannot lead to any compensation and/or (partial) dissolution of the agreement and/or suspension of any obligation.
Expiry period
Every right of the customer to compensation from Little Label Lovers shall, in any case, expire within 12 months after the event from which the liability arises directly or indirectly.
Dissolution
1. The customer has the right to dissolve the agreement if Little Label Lovers imputably fails in the fulfillment of his obligations, unless this shortcoming does not justify termination due to its special nature or because it is of minor significance.
2. If the fulfillment of the obligations by Little Label Lovers is not permanent or temporarily impossible, dissolution can only take place after Little Label Lovers is in default.
3. Little Label Lovers has the right to dissolve the agreement with the customer, if the customer does not fully or timely fulfill his obligations under the agreement, or if circumstances give Little Label Lovers good grounds to fear that the customer will not be able to fulfill his obligations properly.
Force majeure
1. A shortcoming of Little Label Lovers in the fulfillment of any obligation to the customer cannot be attributed to Little Label Lovers in any situation independent of the will of Little Label Lovers, when the fulfillment of its obligations towards the customer is prevented in whole or in part or when the fulfillment of its obligations cannot reasonably be required from Little Label Lovers.
2. The force majeure situation referred to in paragraph 1 is also applicable – but not limited to: state of emergency (such as civil war, insurrection, riots, natural disasters, etc.); defaults and force majeure of suppliers, deliverymen or other third parties; unexpected disturbances of power, electricity, internet, computer or telecoms; computer viruses, strikes, government measures, unforeseen transport problems, bad weather conditions and work stoppages.
3. If a situation of force majeure arises as a result of which Little Label Lovers cannot fulfill one or more obligations towards the customer, these obligations will be suspended until Little Label Lovers can comply with it.
4. From the moment that a force majeure situation has lasted at least 30 calendar days, both parties may dissolve the agreement in writing in whole or in part.
5. Little Label Lovers does not owe any (damage) compensation in a situation of force majeure, even if it has obtained any advantages as a result of the force majeure situation.
Modification of the agreement
If, after the conclusion of the agreement and before its implementation, it appears necessary to change or supplement its contents, the parties shall timely and in mutual consultation adjust the agreement accordingly.
Changes in the general terms and conditions
1. Little Label Lovers is entitled to amend or supplement these general terms and conditions.
2. Changes of minor importance can be made at any time.
3. Major changes in content will be discussed by Little Label Lovers with the customer in advance as much as possible.
4. Consumers are entitled to cancel the agreement in the event of a substantial change to the general terms and conditions.
Transfer of rights
1. The customer cannot transfer its rights deferring from an agreement with Little Label Lovers to third parties without the prior written consent of Little Label Lovers.
Consequences of nullity or annullability
1. If one or more provisions of these general terms and conditions prove null or annullable, this will not affect the other provisions of these terms and conditions.
2. A provision that is null or annullable shall, in that case, be replaced by a provision that comes closest to what Little Label Lovers had in mind when drafting the conditions on that issue.
Applicable law and competent court
1. Spanish law is exclusively applicable to all agreements between the parties.
2. The Spanish court in the district where Little Label Lovers is established is exclusively competent in case of any disputes between parties, unless the law prescribes otherwise.
Drawn up on 12 januari 2023.
